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Wyndham
Nashville 2415 McGavock Pike
Nashville, Tennessee 37214
Nashville, Tennessee1-866-289-2594
All Show, Little Substance
February 26, 2014
This is truly a beautiful resort that we have used three times now. The first two times all went well; so well that we decided to take a third trip there the week of Jan 31st to Feb 7th. We had some bad experiences this time. We had a malfunctioning furnace in our first unit and the smoke was so thick that we had to launder all our clothes. This could happen to anyone, I suppose, but the staff was not particularly concerned or helpful, although they put us in a new unit within the hour. Then my husband suffered a ruptured appendix and had to be hospitalized for 9 days. Since we are from Pennsylvania and not familiar with the area, this was a stressful time for me. Nobody from the resort made any offers of help or sympathy. The front desk offered to comp me two days if I stayed on at the resort. However, the hospital is 20 miles from the resort and it made no sense to stay there instead of moving to a motel closer to the hospital. As I packed to move, I noticed a travel bag was missing. I told the check-in desk about it and we concluded it was probably left behind in the smoky unit. I was told that it would no doubt be found within 48 hours, which was no help as I was checking out right then. And indeed, I got a call saying the bag was found not long after. Daynette said she could mail the bag to my home address if I would give her my credit card number. Mind you, I am still in Nashville for another week at this point. Apparently no one could deliver it to the new hotel. I had no rental car and a sick husband and no help from anybody. The staff at the TriStar Summit Hospital were far more helpful and compassionate than anybody at Wyndham. Yes, my bag arrived home and yes, my husband is doing well, but the resort experience left a lot to be desired.
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Manager at Wyndham Nashville, responded to this review
February 26, 2014

Hi Cindy,

 

Thank you for your kind words about our resort property. It’s very dish


Amazing place to stay!
June 30, 2013
You will not find a nicer place to stay! Everything was sooo clean and beautiful! The staff so friendly and helpful! It was the perfect place for us to stay we made a couple trips down town Nashville and it was so nice to come back and relax! We will be staying here the next time we come down. And telling everyone we know how amazing it was to stay here! Thank you Wyndahm staff for an amazing vacation!
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